Course Overview
For teams starting AI the right way—from prompting to repeatable workflows—with examples for ops/sales/support/tech
What You'll Learn
- Write structured prompts for consistent outputs
- Build repeatable workflows for summaries/docs/content
- Verify outputs and reduce misinformation risk
Curriculum
1
GenAI basics + Prompt thinking
Understand limitations/strengths and practical prompt structures
2 hours
- How LLMs work (simple)
- Prompt structure: Role/Task/Context/Constraints
- Doc prompting examples
2
Docs/Summary/Content workflows
Step-by-step workflow + checklist + reusable templates
2 hours
- Meeting summary & action items
- Specs/plans with templates
- Sales/support messaging
3
Verification + data safety
Fact-check techniques and handling sensitive data
2 hours
- Fact-check methods
- Sensitive data/PDPA do & don’t
- Pre-delivery checklist
